Who?

The ODR procedure is done by ADR entities which are notified to the European Commission and which are available on the ODR Platform.

The ADR entities are those bodies which give consumers the possibility to solve a dispute using an alternative procedure (ADR procedure) and which fulfill the legal requirements and are notified to a competent authority.

In each EU member state there must be a competent authority which can verify if the ADR entities fulfill the requirements established by the national law transposing Directive 2013/11/EU on alternative dispute resolution for consumer disputes. Mainly, these requirements refer to:

  • expertise, independence and impartiality of ADR entities
  • transparency, equity, eficiency, liberty of choice and legality.

The list with the ADR entities fulfilling the requirements are sent to the European Commission by the national competent authorities. In the list, the competent authorities must indicate which of these entities can be involved in online dispute resolution.

The list of entities doing ODR procedures is available on the ODR Platform.

You can find more information on the ECC Romania website, inside the Ask the expert in the ADR section.