What is ODR


When you have a problem with a trader regarding a product or a service you bought you can find a solution by using an Alternative Dispute Resolution (ADR) procedure.  In the EU member states, the ADR procedures have different names: mediation, conciliation, arbitrage, ombudsman, depending on each country profile.

If this procedure is done online, it is called Online Dispute Resolution (ODR). The Online Dispute Resolution is done through an ODR Platform, realized and made available by the European Commission on the basis of Regulation (EU) 524/2013 on online dispute resolution for consumer disputes.

The ADR and ODR procedures represent alternatives to classical judicial solving ways and have a shorter solution period and lower costs, for both consumers and traders.