ODR Platform

The ODR Platform is a website created by the European Union and made available for consumers and traders to solve their disputes linked to online purchases.

The main caracteristics of the Platform are:

  • It is easy to use and you can access it from all types of devices. You can fill in the complaint form on the website in three simple steps.
  • It gives you the possibility to follow online the whole procedure.
  • It is multilingual, available in 23 languages. Also, it includes a translation service which facilitates the solution of disputes between parties in different countries.

For more information on the ODR Platform and the applicable procedure you can access the FAQ section on the website or you can contact the national ODR Contact Point.