The ODR Platform is a website created by the European Union and made available for consumers and traders to solve their disputes linked to online purchases.
The main caracteristics of the Platform are:
- It is easy to use and you can access it from all types of devices. You can fill in the complaint form on the website in three simple steps.
- It gives you the possibility to follow online the whole procedure.
- It is multilingual, available in 23 languages. Also, it includes a translation service which facilitates the solution of disputes between parties in different countries.