Report of the The Necessity of Alternative Dispute Resolution systems in Romania Conference 2009

Alternative Dispute Resolution (ADR) schemes, also known as ‘out-of-court mechanisms’ have been developed across Europe to help citizens engaged in a consumer dispute who have been unable to reach an agreement directly with the trader. ADR schemes usually use a third party such as an arbitrator, mediator or an ombudsman to help the consumer and the trader to reach a solution.

ReportADRConference.pdf — PDF document, 2880Kb