72% of consumers have problems when travelling in the EU

72% of consumers have problems when travelling in the EU

During 24 to 27 February 2016, European Consumer Centre Romania – ECC Romania participated as exhibitor in Romanian Tourism Fair – Spring edition.

During this event ECC Romania distributed around 4000 brochures on different themes regarding consumers’ rights when going in holiday in Europe, which means around 1000 visitors per day received information and free advices from the Centre’s staff.

Also, ECC Romania made a survey with 9 to find out to what degree consumers know their roghts. 87 people responded in the 4 days of Fair.

The following resulted after the data was analyzed:

72% consumers travelling in the EU had problems during their travel, with 5% less than the last year. In general, they had problems with transport delay or cancellation (mainly air transport), but also with the hotel. 29% did not contacted any specialized body to help them solve their problem and 81% think ECC Romania is a good initiative.

58% go in holiday with their families, as 9% opt to travel alone. Regarding the budget, most of the respondents – 34% prefer a holiday in Romania witha budget under 300 EUR per travel and 44% say they will go this summer in a holiday both in Romania and outside.

Survey results
1. Did you travel in other EU member states?
  • Yes – 92%
  • No (go to question no. 5) – 8%

2. If yes, did you have troubles during your holiday?
  • Yes – 72%
  • No (go to question no. 5) – 28%

3. What problems did you have?
  • Delay, cancelation transport– 32%
  • Luggage trouble – 15%
  • Problems with products bought – 16%
  • Problems with the hotel – 21%
  • Other (please specify) – 16% – breach of contract, discrimination

4. Did you contact a consumer protection body to try solving your problems?
  • Yes – 71%
  • No – 29%

5. Do you know what your rights when travelling in the EU are?
Answer – 41% said yes
6. Do you think the project ECC Romania is a useful initiative?
  • Full agree – 50%
  • Agree – 31%
  • Indiferent – 17%
  • Disagree 1%
  • Full disagree – 1 %

7. Where do you go in holiday this summer?
  • Romania – 27%
  • Outside – 29%
  • Both destinations – 44%

8. What is the biudget for a holiday in Romania?
  • Under 300 eur – 34%
  • Between 300 and 500 eur – 22%
  • Between 500 and 1000 eur – 31%
  • Over 1000 eur – 13%

9. You go in holiday:
  • With friends – 33%
  • With family– 58%
  • Alone – 9%

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